Orange Business Services Italy
The country head of OBS Southern Europe commissioned us to deliver a number of courses in Milan and Rome to enable his team develop a variety of inter-personal skills. One of these was communications. The course provided participants with insights into how effective communication takes place and the time to create a self-development plan.
Participants said that they liked:
“Interaction in course”
“Role play”
“Good time management”
“Pace of the course”
“Balance between theory and practice”
“Different discussions “
“Structure of the course”
“Balance on theory and practice”
“Moving people around to work in different teams”
“Non-verbal awareness”
“Feedback”
“Loved the pace of the course”
Participants said that they had:
Learnt the Johari Window technique
Developed awareness of what communication can do with customers
Got to know their colleagues much better
Appreciated the specialist case studies
Improved inter-personal communications
Removed their barriers to communications
Developed their non-verbal awareness and communications
Learnt key tips on communication
Improved email communication
Learnt about non verbal communications
Learnt effective ways of giving feedback
100% of participants said the course was very valuable or exceedingly valuable to them
100% said that they could do their job very much better or exceedingly better as a result of the course
When asked what actions they will take as a result of the course, they said:
“Improve my verbal communication. Create empathy. Be more confident when having presentations”
“More practice on presentation, ask feedback, interact with audience”
“Listening, mail control, think positive”
“Preparation on communication. Clear message, easy language. Request feedback”
Other comments made by participants included:
“Very interesting training that really increases communication and team-building starting from this training day”