Testimonials

  • "Serene Communications Ltd was commissioned by Orange Business Services, after the usual rigorous tender..."

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    -- Dr Vafa Ram Head Training Center of Excellence

  • "Business values network is useful for the local business community"

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    -- Alix Windsor, Senior Recruitment Consultant, Office Angels

  • "Motivation course is highly valued: A very useful and enjoyable course for those in a business environment or..."

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    -- Debbie Hewitt from Wood U Waste, a Stroud-based fuel poverty charity

  • "Business professional rates Values in Business network"

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    -- Matthew Martin, Solicitor, Commercial Department, Winterbotham Smith Penley LLP

  • "Serene Communications has provided exceptional opportunities for the presentation of our theatre company's..."

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    -- Jessica Naish, Theatre Director

  • "This is excellent. I do believe this development program will help our managers to significantly enhance..."

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    -- Sandeep Kumar Murgai, Orange Busn Serv

  • "The media course I attended was first class. The pace was just right with a good variety of whole group, pair..."

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    -- Timi Van Houten, Greenhouse Graphics

    

"I’d like to say what a complete "eye-opener" this day has been for me. I honestly didn’t realize there was so much to delegating, but now I feel like I’ve changed my approach from "the inside" at a cognitive level! From start to finish, the standard of venue and food was excellent, trainer Miranda Jenkins lead an innovative and inspiring session to the group, keeping us busy all day to pack in as much as possible. By covering many aspects, including interactive activities, sharing personal experiences with each other really helped to cement our knowledge on the day. With a full booklet of information to take away, I can refer back to what I’ve learned anytime I need to. Thank you for giving me this opportunity to enhance my skills in such a vibrant learning environment. Now to put it all into practice with my team. I can’t wait!"

– Karen Wilson, ColourMatters Interior Design and Decorators

Training Results

I made a self development plan and I'm going to improve the skills mentioned in this plan.

Starting from tomorrow I will think better about my tasks/priority, plan, prioritise, implement some tips and week from week improve time management in professional and personal life.

Review or rethink my approach in cases of conflicting situations

Get to understand & know team better

Thinking about team members as individuals not as a team as a whole.

Take more time for the team and motivation of the team.

Try to identify what activities each individual in my team and take time to action on it.

Share aims & goals, Recognise achievements, Empower & reward.

I will look at additional training courses associated with this subject.

Review documentation, especially for making presentations

Will try to structure my future meetings accordingly

Focus on what I put on the development ladder. Use more the tools given

Work on controlling emotions/ be less fearful of conflicts negotiation

Try to use E.Q. Tactics and approach in what I am doing: when I have to negotiate, manage a conflict with my customer

I will try to apply skills & methods in the day to day and will try to make work easier for everyone in the team

Try to resolve conflicts in practice smoothly

Plan and apply with team Dig into the documentation/references

Apply the training to every day life/work.

I must "force" myself to achieve a few of my goals and also to think on others with no prejudice at all.

I will work on my action plan Increase flexibility, active listening.

Use it as basis for any meeting and project management in our extended team.

Working on underlying principles.

When a conflict arises, think! Try to collaborate! Share problem by people; understand root causes and sources; focus on collaboration and win/win.

Self control improvements

More focus on personal development

Apply steps; separate problem from people

Work on improving my skills as outlined

I will try to change my negotiation skills

Look into team building activities.

Work on the non-verbal/verbal communication and use the documentation we received is very useful.

Take some time for active listening and keep the body language into account

Work on non-verbal comm by finding more articles/books and request colleagues as a coach for this.

Focus more on constructive feedback. Prepare on focus and what trying to achieve before communication

Use this methodology in the meetings planned.

Gain active listening. Use more non-verbal. Analyse others

Active listening. More aware of the receiver. Openness (window) awareness

I will read the material. I will practice the things discussed

More active feedback sessions with colleagues

Use the Johari model & better interact with my colleagues

Executing what is learned in practice

More aware when sending mails to customers. Listen X 2, Talk X 1

Actively work with the Johari window to increase the "open" space within our team

Improve my verbal communication. Create empathy. Be more confident when having presentations

More practice on presentation, ask feedback, interact with audience

Listening, mail control, think positive

Preparation on communication. Clear message, easy language. Request feedback

Learnt my strengths and weaknesses and how to improve them

Working on self-awareness

work....to improve my communication skills