Learnt the Johari Window technique
I will be more confident in coaching my team and will take all on board and use it next time I need this
I think it was a very good training and interesting watching many various presentations and getting feedback
Developed awareness of what communication can do with customers
Got to know colleagues much better
Appreciated the specialist case studies
Improved inter-personal communications
Removed their barriers to communications
Developed their non-verbal awareness and communications
Learnt key tips on communication
Improved email communication
Learnt about non verbal communications
Learnt effective ways of giving feedback
Improving team communications
Learning about my personal communication skills
I am more conscious about non-verbal communication
Different approach to resolve a conflict is possible
It is important to think of how to communicate to others so that the result you will get meets your own expectation
Open minded information and discussion within this session/group
I liked the course which was intense, and the rich workbooks
Learning more about the background of how to motivate plus mind working
Made me realise that I do not spend enough time trying to motivate my resources.
Recognising the importance of motivation and realising the small things that could be done to improve.
To learn of various theories & group activities, experience sharing.
Theoretical background mixed with practical exercises.
Discussion, learning peoples views.
Documentation to take away esp Resource Pack.
Understanding how many factors influence motivation.
Interaction in course
Role plays
Good time management
Pace of the course
Balance between theory and practice
Different discussions
Structure of the course
Balance on theory and practice
Moving people around to work in different teams
Non-verbal awareness
Feedback
Loved the pace of the course